Terms of Service
Effective 7 October 2026
These terms govern your use of the Actuall AI website and service. By using either, or by signing up on behalf of a company, you agree to them. If you are signing up for a company, you confirm that you are authorized to accept these terms for it, and “you” then means that company.
Who we are
Actuall AI (“Actuall AI”, “we”, “us”) is a business based in Israel that is in the process of incorporation. Contact us at support@actuall.ai.
The service
Actuall AI is an AI agent that your team uses through WhatsApp. It stores and organizes the information your team sends, answers questions from that information, and, when you connect other tools, can update records and run tasks in them.
Early access. The service is currently offered as early access. Features may change, be added, or be removed, and the service may sometimes be unavailable. We do not offer uptime commitments during early access unless we agree to them in writing.
Accounts and administrators
- Your company appoints one or more administrators, who add and remove users and assign their roles.
- You are responsible for who you give access to, for the roles you assign, and for activity under your company’s account.
- Tell us promptly at support@actuall.ai if you believe your account has been accessed without permission.
Actuall AI works through the WhatsApp Business Platform. Your use of WhatsApp is also subject to WhatsApp’s own terms and policies. Actuall AI is not affiliated with or endorsed by Meta or WhatsApp, and we are not responsible for WhatsApp outages or changes Meta makes to its platform.
Acceptable use
You agree not to use the service to:
- break any law or anyone else’s rights, including privacy and intellectual property rights;
- send content you do not have the right to share, or personal information you are not allowed to process;
- send spam or unsolicited messages to people who have not agreed to receive them;
- try to get around access roles, reach another customer’s data, or probe, overload, or disrupt the service;
- copy, resell, or reverse engineer the service, or use it to build a competing product.
Your content
You keep all rights to the content your team sends to Actuall AI and to the records created from it. You give us permission to host, process, and transmit that content only as needed to provide and support the service for you, as described in our Privacy Policy.
You are responsible for having the rights and permissions needed to send that content to us, including any notices to or consents from your employees and customers that the law requires.
AI answers and automated actions
- Answers are generated by AI from the information in your workspace. They can be incomplete or wrong, especially when the underlying information is out of date. Check important answers before you rely on them.
- The service does not give legal, financial, medical, or other professional advice.
- When you connect other tools, you authorize Actuall AI to read from them and to take the actions you request or configure. Review those settings carefully: you are responsible for actions taken under them.
Fees
Early access may be free or offered at a reduced price. Paid plans, prices, and payment terms will be agreed with you in writing before you are charged anything.
Our property
The service, its software, and the Actuall AI name and logo belong to us. These terms do not give you any rights to them beyond using the service as described here. If you send us feedback or suggestions, we may use them without any obligation to you.
Ending your use
- You can stop using the service and close your account at any time by contacting us.
- We may suspend or end your access if you seriously or repeatedly breach these terms, if the law requires it, or if we stop offering the service. Unless it would be unlawful or create a security risk, we will give you notice first.
- After your account closes, you can ask us for an export of your workspace content within 30 days. After that, we delete it as described in our Privacy Policy.
Disclaimers
To the extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, including warranties that it will be uninterrupted, error-free, or fit for a particular purpose.
Limitation of liability
To the extent the law allows, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the greater of the amount you paid us in the 12 months before the claim and US$100. These limits do not apply where the law does not allow them to be limited, such as for fraud or intentional misconduct.
Indemnity
You agree to cover our reasonable costs and losses from third-party claims caused by your content or by your breach of these terms.
Changes to these terms
We may update these terms as the service develops. We will update the effective date above and, for significant changes, notify administrators at least 14 days before they take effect. Continuing to use the service after that means you accept the new terms.
Governing law
These terms are governed by the laws of the State of Israel. The competent courts in Tel Aviv-Jaffa have exclusive jurisdiction over any dispute relating to them.
General
If any part of these terms is found unenforceable, the rest stays in effect. If we don’t enforce a right, we haven’t waived it. You may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition, or sale of the business, including to the company we incorporate to run Actuall AI. These terms, together with any written agreement we sign with you, are the whole agreement between us about the service.
Contact
Actuall AI, Israel
support@actuall.ai